Information on certification, quality, quality awareness and perception
The quality which our clients expect is something we create together, something that requires intense concentration, tenacious discipline and the will to create an excellent product in one go. Our quality policy can therefore be summarized in one simple definition: Quality is a serious business.
Our approach is based on observing the following rules:
Our ambition is to keep improving in a changing world.
Our task is to deliver products which meet the wishes of our valued clients.
Preventing human error in the field of structural engineering, particularly in terms of advice, drawings and calculations used during construction, is vitally important.
It’s our belief that only widely supported awareness and widespread compliance of quality make a distinctive contribution to the success of our business.
We rely on our entrepreneurial skills to help us achieve our ambition. For more than 35 years we have shown that we can translate internal and external development successfully into effective business operations.
We invest heavily in innovation, we train our employees properly, we acquired the necessary certificates and approvals, we have an effective quality system and we are learning lessons for the customer feedback we obtain.
Because quality is vital and can possible safes lives, we as Wagemaker take these quality processes very serious. We check and improve where we can our preventive processes. Projects are not started without the proper preparation and products are not release after they been to all the quality checks.
As a way of helping and supporting it is our belief that only widely supported awareness and widespread compliance of quality make a distinctive contribution to the success of our business.
We use the ‘ISO & In Any Case’ phased plan.
‘ISO’ because our NEN-ISO 9001 certificate prescribes certain steps and results,
‘& In Any Case’ because these steps included in the plan are applicable to almost all our daily activities.
There are seven steps to training our staff, challenging colleagues, maintaining a focus and celebrating compliments from our clients.